You can return unused items within 30 days of delivery, and every product has a 6-month warranty against defects. Window Cleaning Equipment (WCE) is an online store: orders are dispatched from Cape Town with The Courier Guy, and there is no walk-in store or collection point. This policy explains how returns, refunds and warranty claims work.
Returns within 30 days
- Within 7 days of delivery (cooling-off period): you may cancel your order for any reason and return the goods in the condition you received them. We refund everything you paid, including the delivery fee. The only cost to you is the courier fee to send the goods back.
- From day 8 to day 30 after delivery: you may return any item that is unused, complete and in its original packaging. We refund the price of the item; the original R200 delivery fee is not refunded, and you pay the courier to send it back.
Items that have been used, are incomplete or were damaged after delivery cannot be returned for a change of mind. This does not affect your rights if an item is faulty.
Faulty products: 6-month warranty
Every product has a 6-month warranty from the date of delivery, as the Consumer Protection Act requires. If a product is faulty, unsafe or not fit for its purpose within that time, contact us and choose a repair, a replacement or a refund. We pay the courier costs both ways for faulty items.
The warranty does not cover normal wear of parts that are made to be replaced, such as squeegee rubbers, washer sleeves, brushes, RO filters and membranes, or damage caused by misuse, accidents or not following the product instructions.
Damaged in transit or wrong item
Please check your parcel when it arrives. If anything is damaged or missing, or you received the wrong item, tell us within 48 hours of delivery and send photos of the item and the packaging. We will arrange collection and send the correct or replacement item at our cost.
How to return an item
- Call us on 076 142 1579 with your order number and the reason for the return.
- We confirm the return and give you the address to send it to. Please do not send anything before contacting us: we have a dispatch point, not a walk-in store.
- Pack the item securely, in its original packaging if you have it, with your order number inside.
Refunds
We refund to the payment method you used: card payments made through PayFast go back to your card, and EFT payments are paid back into your bank account. Refunds are made within 30 days of cancellation, and usually within 7 working days of the item reaching us.
Delivery
Delivery costs a flat R200 per order to any South African address and normally takes 3 to 5 working days. Questions about an order or a return: call 076 142 1579.